The Opportunity

Join our “DevOps for Content” revolution as we partner with global brands and agencies to transform their end-to-end creative workflows – from ideation to activation – to deliver AI-powered content services with speed, scale, and governance.

Through an AI-first experimentation approach and deep expertise in both first-party and third-party AI models, we develop new applications, platforms, and scalable patterns that unlock the GenAI-powered Content Supply Chain. We function as a continuous product innovation engine—feeding repeatable customer solutions straight into the product roadmap to accelerate product-led growth.

As an AI Engagement Manager, you're highly skilled at leading customer engagements – identifying and documenting business use cases, mapping them to Adobe solutions, and driving fast time to measurable value. You are a hands-on product owner and customer leader at heart with expertise and experience in business consulting, digital strategy, agile pod-based software development, enterprise software, AI/ML, cloud deployments, and data integration. If you thrive in start-up environments—scaling products from prototype to production, pushing innovative research into real-world use cases, and owning product & business outcomes—you’ll fit right in here!

What You'll Do:

Customer Leadership:

• Drive enterprise-scale creative and marketing operations transformations using Adobe's Generative AI solutions as catalyst for organizational change
• Establish trusted advisor relationships with key customer collaborators by demonstrating deep expertise in generative Al applications and digital strategy aligned to the customer’s business and objectives
• Proactively handle customer issues and challenges, developing mitigation strategies before they impact project success or customer happiness.
• Build trust, confidence, and advocacy for the project/program team
• Build executive communication cadences that showcase progress and value, and maintain enthusiasm for GenAI transformation efforts within a governance framework

Product Leadership:

• Develop comprehensive GenAI and digital transformation strategies using Adobe's generative Al technologies/first-party models and third-party models to solve complex business challenges for enterprise customers
• Collaborate with customer executives to define use cases, build requirements and specifications for Forward Deployed Engineers and Architects, lead solution configuration and deployment, drive adoption, and ensure business value realization.
• Facilitate workshops and strategic planning sessions to help customers identify high-impact opportunities for generative AI implementation
• Design scalable frameworks that integrate generative AI capabilities into customers’ existing technology ecosystems and workflows
• Create proof-of-concept implementations that demonstrate the transformative potential of first-party and third-party AI offerings

Value Realization and Adoption:

• Partner with C-suite executives to articulate vision, establish success metrics, and secure ongoing commitment for transformation initiatives
• Monitor implementation progress against business goals, adjusting strategies to overcome adoption barriers and improve value realization
• Drive solution adoption through enablement sessions and demonstrations. Partner with Customer Success Managers and Enablement resources for comprehensive plans.

What You Bring

• 4-10+ years experience (based on level) in business consulting, digital strategy, agile pod-based software development lifecycle, enterprise software, AI/ML, cloud deployments, and data integration.
• Customer-Centricity: Always prioritizing the customer and their needs and expectations first in everything you do. You are outstanding at creating a culture of customer-centricity among your team and your extended ecosystem.
• Proven track record of leading successful digital transformation initiatives for enterprise clients in multiple industries
• Have a product & human-centric approach – be the intersection among business, strategy, design, and technology.
• Passion for AI and understanding of Adobe Creative Cloud, Express, Firefly, Firefly Services solutions, and GenStudio for Performance Marketing for the creation of content.
• Knowledge of Adobe Experience Cloud solutions preferred
• Prior experience as Director of Creative Studio, Operations or Agency is a plus.
• Experience leading projects in Agile Scrum and commanding knowledge of various project and process applications (i.e., SharePoint, Jira, Workfront, Miro, Confluence, AI tools).
• Ability to be adaptable and flexible as a product offering and GTM evolves
• Exceptional communication skills with ability to translate technical concepts into business outcomes for executive audiences
• Strong analytical thinking with experience in quantifying business impact of technology investments
• Demonstrated ability to navigate complex organizational dynamics and drive consensus among diverse stakeholders

Benefits

• Market competitive salary, vacation and sick days
• Fully remote position, open to any Canadian resident
• Collaborative environment with weekly town halls ensuring all employees are engaged
• Profit sharing
• Health and dental plan
• Employee training and growth programs

Location ‍

Canada (All time zones)

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Please send your resume and cover letter to hiring@aftia.com. Include the job title of the role you are applying for in the subject line.

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