A new generation of customers expect self-service, multi-device, on-the-go access.
You can empower users with comprehensive information to better manage their account (invoices, account history, claims management, HR, etc.).
You can enable users to interact with your organization more efficiently by giving them the freedom to manage and maintain their account without speaking to an employee.
72% of customers prefer self-service
interactions to phone or email support.
88% of adults use 2.3 devices per day
with 40% starting activity on one device and
finishing on another.
53% of adults use smartphones as their
primary computing device.
If a customer is having difficulty in digital channels or prefers traditional human interaction, there are still cost-effective tools for servicing.
Customer service representatives interact with customers on behalf of an organization. They provide information about products and services, take orders, respond to customer complaints, and process returns.
Give your CSR the ability to make changes to accounts, send out requests for updated information, and personalize correspondence to your clients from one interface.
Clients aren't the only ones who benefit from self-service & self-service portals. Enterprises can experience significant cost benefits.