our Solutions

Digital Self-Service

A new generation of customers expect self-service, multi-device, on-the-go access.

What Users Want,
At a Low Cost

Features such as account self-service make it easier to do business without the need to place a call to high-cost channels.

You can empower users with comprehensive information to better manage their account (invoices, account history, claims management, HR, etc.).

account self-service
account management

Knowing your users and enabling them with self-service tools deepens engagement and trust.

You can enable users to interact with your organization more efficiently by giving them the freedom to manage and maintain their account without speaking to an employee.

Engagement, Loyalty, and Trust


72% of customers prefer self-service
interactions to phone or email support.
Trends 2015: The Future of Customer Service, Forrester Research Inc.


88% of adults use 2.3 devices per day
with 40% starting activity on one device and
finishing on another.
Adobe Digital Index 2015 & Econsultancy’s Multi-Device Study


53% of adults use smartphones as their
primary computing device.
Computer and Internet use data released by NTIA / US Census Bureau

Customer Service Representatives

If a customer is having difficulty in digital channels or prefers traditional human interaction, there are still cost-effective tools for servicing.

Customer service representatives interact with customers on behalf of an organization. They provide information about products and services, take orders, respond to customer complaints, and process returns.

Give your CSR the ability to make changes to accounts, send out requests for updated information, and personalize correspondence to your clients from one interface.

customer service
custome rservice channel cost per contact: $14 in-person, $7 call center, $1.20 mail, $.10 web self-service

Why should you offer self-service?

Clients aren't the only ones who benefit from self-service & self-service portals. Enterprises can experience significant cost benefits.

Learn to Optimize
your Workflow Process
Send us Details