These Customer Communications Terms and Conditions ("Terms") govern the contact between AFTIA Solutions ("we," "us," or "our") and our customers ("you" or "your") for support, sales, or marketing purposes, in compliance with Canada's Anti-Spam Legislation (CASL). By using our services, you agree to be bound by these Terms. Please read them carefully.
By providing us with your contact information, you grant us express consent to communicate with you via email, telephone, SMS, or other electronic means for support, sales, or marketing purposes. You may withdraw your consent at any time by contacting us using the contact information provided below.
To comply with CASL, we will maintain accurate records of your contact information and consent for a minimum of three years. We will use commercially reasonable efforts to safeguard your contact information from unauthorized access or use.
We may contact you to provide support, address inquiries, resolve issues, or provide updates regarding our products or services you have subscribed to. Support communications are deemed necessary and exempt from CASL's consent requirements.
Sales and Marketing Communications
We may send you sales and marketing communications, including promotional offers, product updates, newsletters, and event invitations. You have the right to opt-out of receiving such communications at any time. Opt-out requests will be processed promptly, and you will no longer receive sales and marketing communications from us. Opting out of sales and marketing communications will not affect your receipt of support communications.
Third-Party Service Providers
We may engage third-party service providers to assist us in sending communications to you. These service providers will only use your contact information for the purpose of fulfilling our communications to you and will be contractually bound to comply with CASL and protect your information.
Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our website. It is your responsibility to review these Terms periodically for any modifications.
If you have any questions, concerns, or requests regarding these Terms or our communications practices, please contact us.
By accepting these Terms, you acknowledge that you have read, understood, and agreed to be bound by them, including our compliance with Canada’s anti-spam legislation.