Leading indicators for operational lag, sluggish growth, and customer frustration.

Process maturity is a measure of how well an organization's processes are defined, documented, executed, measured, controlled, and continuously improved. It is a way to assess the level of organizational capability and performance in terms of process management.

The Process Maturity Model shows the 5 stages that all organizations fall under - Resistor, Explorer, Player, Transformer and Disruptor.

Process maturity can have a significant impact on an organization's performance, efficiency, and quality of service.