Grade your forms and documents for key insights into how to improve operations, revenue generation, and digital experiences.
Leading indicators for operational lag, sluggish growth, and customer frustration.
Process Experience is defined as the qualitative and quantitative measurements of your digital business processes. Administrative backlogs, staff shortages, customer retention issues, and poor digital experiences all affect a company’s bottom line.
The Process Experience Matrix shows the 7 components that make up digital processes – data capture, workflow automation, document generation, digital signatures, integrations, self-service portals, and reporting & analytics.
Reporting and analytics are the most critical component of the matrix because they provide the insights that drive business transformation, yet many organizations have little or no data on process experience.
The PX scorecard is a free tool that grades your online form and documents.
Metrics like document types, mobile readiness, and submission types are calculated to provide an overall score for your organization.
Your PX Scorecard is a snapshot for your digital processes meant to provide a baseline for reporting. The scorecard comes with a report that gives you the actionable insights required to incrementally improve your score. Our mission is to help you overcome the scale of digital transformation by providing a roadmap for process maturity.